Frequently Asked Questions

For your convenience, our most frequently asked questions are answered right here.

Q: Will my insurance cover?
A: That isn’t something we can answer for you directly. We recommend checking out our Billing & Insurance page for information on what you need to do to find out if something is covered by your insurance but you would need to contact your insurance company for more information. If we bill your insurance and they process the claim, we only bill you what your insurance company says you would owe.

Q: How much does counseling cost?
A: Our Professional fees for counseling are $125 for a 45-50 minute session and $165 for a 53+ minute session. The initial intake session fee is $187.50. We generally do the longer session around 55 minutes, but if you are self pay, the fee of $165 may be reduced to $125 because you are paying the same day of service. Other rates may apply for Pre-Marriage counseling if doing a Prepare-Enrich assessment. For more information on paying out of pocket or our sliding fee scale, please visit our Billing & Insurance page.

Q: What generally should I expect in the first session when I see a therapist?
A: Your first visit is about 55-60 minutes, but we ask you come in a few minutes early to fill out the insurance forms, most of these are also available under the "forms" box on this website if you would like to get a head start. We are a State Certified clinic so we do have some paperwork to do at the first visit, but future visits should involve less paperwork and more of the therapy process.

Q: What is the difference between a psychotherapist, psychologist, or psychiatrist?
A: We currently only have psychotherapists that offer counseling/therapy. Psychotherapists are generally Masters level therapists, but a few of ours have their Doctorate degree (which is more advanced). Psychologists have a Ph.D and many do psychological testing. Psychiatrists are the only ones of these three that can prescribe medication and we do not have any prescribers at this time.

Q: Do you have anyone that prescribes medication there?
A: No, we recommend you contact your insurance company or your primary doctor to help you find a psychiatrist since we do not have anyone that prescribes and you will want to find someone within your insurance network.

Q: How do I know if the clinic will be closed for weather?
A: As a general rule our clinic will be closed if the Madison Metro School District (MMSD) is closed due to weather. However, check out our Facebook page for official updates on closures and other news.

Q: What does 24 business hour notice mean if I need to cancel or reschedule my appointment?
A: As an example, if your appointment is scheduled for Wednesday at 11 AM, we would need a message on our scheduling line by Tuesday before 11 AM if not sooner. The business hour notice is referring to those appointments scheduled for Monday. Although our clinic is officially only open Monday through Thursday, if you have an appointment scheduled Monday that you aren't able to make, we do need a message on our scheduling line that you are not able to make a Monday appointment by Friday on our scheduling line. Even though we will not be in the office on Friday we are able to check the time the message was left for us. We do not accept calls over the weekend as enough notice for cancellations on Monday.

Q: What does spiritually integrated therapy mean?
A: This is a question we get asked a lot and it is something all of our therapists are specially trained in. Therapists at other clinics may claim to be a Christian counselor or spiritual, but many do not have the training that our therapists do. Several of our therapists also have a theology background or are ordained ministers.

Our unique approach also includes incorporating your own personal spiritual beliefs into the therapy process, not necessarily the beliefs of the therapist. We work with individuals of all faith backgrounds, and only integrate faith into the therapy process if this is something that the client wants.

If you do not want it to be part of the process, no problem, and no pressure. We respect your wishes and work with many individuals that are not religious or spiritual. We welcome everyone at our Center.

Q: What do I need to do before I come in for my session?
A: This will depend if you are paying out of pocket or using insurance. Please visit our Billing & Insurance page for more information.

Not finding what you want? Reach us directly through our Contact Us page.